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Busi Jacobsohn

Shipping & Returns

Busi Jacobsohn
Busi Jacobsohn

2. Delivery

2.1 The price of delivery shall be quoted on the website and the acknowledgement of order and shall be part of the total price quoted, except where the purchaser is placing an order at our premises and has agreed to take the goods away at that time.

2.2 We will deliver the goods anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles). Delivery will be made to the address specified by you at the time of placing the order. We reserve the right to make delivery in instalments. If we elect to do this, there will only be a single delivery charge.

2.3 Delivery will normally take place within 3 working days, and unless it is otherwise agreed in writing, the purchaser shall not be entitled to cancel the order in whole or in part on the grounds of delayed delivery howsoever caused, nor shall the purchaser be entitled to claim damages or compensation. Ifwe are unable to make delivery within 3 working days, we will contact the purchaser and keep the purchaser updated accordingly.

2.4 If the purchaser is not available at the time of delivery, our delivery agents will leave the goods in a safe place, provided that the purchaser has provided such instructions to us at the time of placing the order. Alternatively, our delivery agents will leave a card requesting the purchaser to arrange a more convenient delivery time.

2.5 All Goods must be signed for on delivery by an adult aged 18 years or over (please see clause 4 for further information). If no one of that age is at the address when the delivery is attempted, the goods may be retained by the delivery agent, in which case the delivery agent will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if wemust re- deliver the goods, a further delivery charge may become due and payable by the purchaser.

2.6 We reserve the right to use any method of transport for delivery, and the goods shall be at our risk during transit.

2.7 A clear receipt for the goods shall be enough evidence that the goods have been delivered in good condition.

7. Returns

7.1 If some, or all, of the goods are broken when they are delivered, the purchaser must notify us within 3 working days of the delivery date. The purchaser may choose either to return the whole case or just the affected bottles for a refund or a replacement.

7.2 Any goods collected by our delivery agents must be in their original box to avoid further breakages, where possible.

7.3 The goods we supply come with a 12-month guarantee. Goods are dispatched with clear written instructions to be followed in respect of storage. These instructions should always be followed by the purchaser,failure to do so may result in the guarantee becoming null and void.

7.4 Provided the purchaser has followed the written instructions, and provided it is within 12 months of the delivery date, if the purchaser discovers the goods are spoiled you should notify us as soon as possible and we will refund or replace the goods accordingly.

7.5 The purchaser should have the goods with them at the time of notifying us in accordance with clause 7.3, as we will require specific information from the goods so that we can match it with its records. Please note that without the bottle information, we will be unable to refund or replace the goods.